Where does my order come from and what are your shipping zones?

We ship our products worldwide. Here are our shipping zones:

• Ordered in North America: Ships from our warehouse in Canada
• Order placed in Europe: Shipment from our warehouse in France
• Rest of World Order: Ships from our China Warehouse

Shipping rates depend on your country, so please add items to your shopping cart and use the shipping cost simulator in your shopping cart to find out your shipping rate.

Orders are shipped via, ICS, Post Canada, UPS, La Post, DPD, Colissimo, Colis Privé or Mondial Relay. The choice of carrier is based on your postal code and according to your preferences.

When will I receive my order?

Here are the standard delivery times for our products. Please note that delays may occur and that this information is only estimates from our carriers depending also on the service you choose when placing your order:

Canada

Standard 3 to 5 working days.

France

Standard: 2-5 business days.
Mondial Relay: 5 to 10 working days

United States

Standard: 4 to 10 working days

Europe

Standard: 4 to 12 working days
Mondial Relay eligible 7 to 18 working days

Mexico

Standard: 6 to 15 working days

Rest of the world

Standard: 10 to 22 working days

With the current sanitary conditions, some packages may have taken more than 15 working days of additional delays. Thanks for taking it into account.

No shipping refunds can be given if the estimated delivery time is exceeded.

Do I have to pay extra for duties, taxes, VAT, etc.? ?

You the buyer are responsible for all processing fees, taxes, tariffs, duties and customs clearance fees required by your country for the importation of consumer goods. We are not involved and do not know the customs regulations and fees in your country. However, customers from the following countries: Canada, United States and European Union are not subject to paying customs or import charges since the company has official structures in these countries. Fees may still be charged to you by the various authorities, if you request that a product be sent to you from a warehouse other than that of your country (example a canvas delivered from Canada for France).

As an international consumer, we invite you to check beforehand that there are no unexpected costs when clearing a package and thus plan for additional costs in advance.

If you are not familiar with customs fees, we invite you to contact the postal services of your country or your local customs to obtain more information on this subject.

When will you ship my order?

For orders placed in North America and Europe, our teams do what is necessary to ship your package to you within 1 to 2 working days, except in the event of a major problem beyond our control.
For all canvases purchased out of stock, the delivery time is 8 to 14 weeks. Please consult our stock module listed on our products before placing an order.
For all orders from the rest of the world, the delivery time is 6 to 8 weeks.

Will I receive tracking information for my order?

Yes, once your order is ready to be shipped, you will automatically receive your tracking number by email or in your customer account by clicking on the "view my order" link, you will then have access to all tracking information. followed.

For special orders, it is also possible that the tracking number will be communicated to you a few days after the dispatch of your order.

If you opt for delivery without tracking, we are not responsible for its proper delivery and no tracking can be provided to you.

My package is indicated as delivered, but I haven't received anything, what should I do?

If a package is marked as delivered, unfortunately we are no longer able to help you. A replacement item may be returned to you only if we receive the order back.

We invite you to contact your carrier who will help you solve the problem by contacting them directly.

We still invite you to notify us of any problems related to the delivery of your order.

We remain at your entire disposal to discuss any questions regarding the delivery of our products by email at info@oraloa. com